We, the European Academy of Law in Trier, are looking for you to work 20 hours per week, starting as soon as possible.
‘Would you like to contribute to the success of our events across Europe through professional data management and excellent customer service?’
Copy of Data & Customer Service Administrator (m/f/d)
Europäische Rechtsakademie Trier ERA
Part-time
Temporary
Your mission
- Administration and maintenance of the ERA customer database, including VIP and key account records
- Maintenance and updating of individual and organisational customer data
- Processing and administration of event bookings and registrations
- First point of contact for general customer enquiries (e.g. regarding events, discounts, payment methods)
- Coordination with the accounting department for invoicing and payment reconciliation
- Ensuring adherence to data protection and compliance requirements when handling customer data
- Analysis and optimisation of data quality and support for the further development of CRM processes
- Interface management between CRM, ERP, the website and other internal applications
Your profile
- Completed training or degree in data management, information management, marketing or a comparable qualification.
- Alternatively: Several years of experience working with CRM systems and customer data.
- Enjoys direct customer contact and a service-oriented approach to work.
- Confident user of MS Office and common database/CRM systems.
- Structured approach to work and high accuracy.
- Excellent command of German and English.
Why us?
- Multinational team
- Family-friendly working environment
- Open feedback culture
- Company supplementary health insurance
- Company pension scheme
- Organisation-wide and role-specific training opportunities with individual development reviews
- Flexible working hours
- Mobile working up to 50% within the EU
- Sustainable and environmentally friendly employer with EMAS certification
Our Benefits
- Work-life balance: family-friendly working environment with flexible working hours, 30 days´ holiday
- Health & well-being: ergonomic and modern workplaces, mutual respect and cooperation
- Culture & collaboration: employee events, short communication channels and flat hierarchies
- Mobility: Central location in the city of Trier with excellent access to public transport, affordable parking in the in-house underground car park, e-charging stations for bikes and cars
Information on fixed-term contracts
The position is initially limited to two years with the option of extension/permanent employment.
About us
JOIN OUR DYNAMIC MULTI-NATIONAL TEAM!
Our international team of 80 people from 17 EU countries organises over 180 conferences and seminars on European law every year. Based at our headquarters in Trier, Germany, we organise face-toface, online and hybrid events in Trier and around Europe.
Our international team of 80 people from 17 EU countries organises over 180 conferences and seminars on European law every year. Based at our headquarters in Trier, Germany, we organise face-toface, online and hybrid events in Trier and around Europe.